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-in-law in -- hoping to see his mother-in-law in germany before her open heart surgery. >> giving up is even worse than that. >> reporter: most did give up. but for a handsful of people who had a life or death situation they were able to get a new passport. >> you can see it there it is. >> reporter: there are three passport agencies in california and are understanding is that only in san francisco did few people get their passports today. and the reason for that is that the duty officer chose to come in on christmas eve he drove in from napa to san francisco. and he says he did it to help a few people out. in the newsroom, grace lee, cbs 5. >>> and there are three passport agencies in california and only here in san francisco there was good news for travelers yesterday. grace tells us that that's because the duty officer came in on his day off to process all the requests. >>> well, air travel hits a snag in arizona late last night when a plane actually caught fire. the tail of this u.s. airways jet went up in flames after the small engine underneath got started. the plane was scheduled to fly to vanco
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